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- Sales Rank: #4618038 in Books
- Published on: 1830
- Binding: Paperback
Customer Reviews
Most Helpful Customer Reviews
4 of 4 people found the following review helpful.No actionable advice, knowledge is not well structured and lame frameworks to sell their software and workshop in the backend.
By ADOL Goods
I was expecting to learn something that I can implement in my business and in my client's businesses. However the pages are full of fluff and very difficult to translate into actions.If you are expecting to get at least the frameworks, forget about them. Even the framework diagrams are not there in the book. Also the online resource site that is mentioned in the book does not exist. The website has a very pretty looking diagram for people to download for free but nothing more.I was very excited when I bought the book and was hugely disappointed that this book is a tool for the company to show others that they have published a book and to sell its workshop.
11 of 13 people found the following review helpful.Written in fluffy project manager speak
By Tor Bollingmo
I had high hopes for this book, but after reading about 100 pages from the three different parts, I can't recommend this book. It reads like it's written by lot of different project managers in corporate legalese. The use case chapter reads like pitches for the different companies. You have to stop at every sentence trying to boil down what it would read like if it was written clear-cut. The methods listed seems to have been thrown in without a critical view of value - this might be a weakness of service design itself, since it's such a new area of thinking.I really want this book to be written in a clear-cut language, because I want to learn more about service design - but this book is a pain to read it you want to part with some valuable information for your own work.
4 of 4 people found the following review helpful.The content is really good but the Kindle version is so badly formatted it ...
By Samuel Brodie
The content is really good but the Kindle version is so badly formatted it makes it frustrating to use. For example the diagrams render very small on screen. A good example of poor service design thinking.